Our Hassle-Free Returns Policy

 

At Celtrugs, your satisfaction is at the heart of everything we do. We understand that sometimes, things just don’t work out.

 

That's why we've made our returns process as simple and straightforward as possible.

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30-Day Returns: You have 30 days from the date of delivery to decide if your new rug is the perfect fit for your home. If not, we’re here to help make things right.

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Easy Steps to Return:

1. Contact Us: Reach out to our customer service team to initiate your return. We’re available via email, phone, or live chat.

2. Pack It Up: Return your rug in its original condition and packaging. If you don’t have the original packaging anymore, no worries—just let us know.

3. Send It Back: We’ll provide you with a prepaid shipping label and all the details you need to return your rug to us.

4. Refund or Exchange: Once we receive your return, we’ll process your refund or exchange based on your preference.

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No Hidden Fees: We promise no restocking fees. All you’ll be responsible for is the return shipping cost, unless the return is due to an error on our part.

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Damaged or Incorrect Items: If your rug arrives damaged or isn’t exactly what you ordered, please contact us immediately. We will replace it or offer a full refund, and we’ll cover all shipping costs involved.

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Your Feedback Matters: We’d love to hear why the rug wasn’t a perfect match. Your feedback helps us to improve and serve you better.

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Thank you for choosing Celtrugs. We’re committed to ensuring that every step of your experience with us is as enjoyable and worry-free as possible.